FREE GLOBAL SHIPPING OVER $150*
* excluding yoga mats and stretched canvas
Shipping & Returns Tapestries
At Pumayana we do not mass produce. All our products are handcrafted and made to order.
At Pumayana we do not mass produce. All our products are handcrafted and made to order.
Our tapestries take on average 5-7 days to produce.
Pumayana tapestries are individually printed, cut to size, hand sewn, and shipped from USA.
Shipping Times
If you live in USA your order should arrive within 3-5 days after fulfillment.
If you live in USA your order should arrive within 3-5 days after fulfillment.
If you live in Canada or Mexico please allow 5-10 days after fulfillment.
If you live outside of these regions your order typically will take 7-14 days after fulfillment.
Please be patient with your delivery, we are not in control of international shipping issues.
Pumayana produces products in USA, Europe and Asia. Please note that if you have ordered multiple products it may be that your order will ship from 2 different places.
Taxes and Duties
There should not be any duties or taxes liable when you take receipt of the delivery of your tapestry in your country.
There should not be any duties or taxes liable when you take receipt of the delivery of your tapestry in your country.
However, if for some reason you are required to pay an import duty please email Pumayana at ask@pumayana.com with proof of payment of your duty and we will offer you a Pumayana Gift Card/Coupon to the same value.
Returns
As our products are made to order we cannot offer refunds for change of mind purchases. If, however, your tapestry is damaged in any way we will of course offer a replacement or refund.
As our products are made to order we cannot offer refunds for change of mind purchases. If, however, your tapestry is damaged in any way we will of course offer a replacement or refund.
PLEASE READ THE INFORMATION IN THE SIZING TAB
In exceptional circumstances we may offer a credit note for return, but in this instance please be mindful that the tapestry would need to be returned at your cost to our USA office, unsoiled and in perfect condition.
In exceptional circumstances we may offer a credit note for return, but in this instance please be mindful that the tapestry would need to be returned at your cost to our USA office, unsoiled and in perfect condition.