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Holiday Season Delivery Times May Still Be Affected by covid

Shipping & Returns /Organic Hoodie ( Tab Description )

FREE GLOBAL SHIPPING ON ORGANIC AND VEGAN CLOTHING*

* excluding yoga mats and stretched canvas

Shipping & Returns Organic & Vegan Clothing
At Pumayana we do not mass produce. All our products are handcrafted and made to order.

Our organic and vegan clothing takes on average 7 days to produce. 

Pumayana Organic & Vegan clothing is individually printed, cut to size, hand sewn, and shipped from Europe.

Shipping Times
If you live in Europe your order should arrive within 3-7 days after fulfillment.

If you live outside of Europe your order typically will take 7-14 days after fulfillment.

Please be patient with your delivery, we are not in control of international shipping issues.

Taxes and Duties
There should not be any duties or taxes liable when you take receipt of the delivery of your clothing in your country. 

However, if for some reason you are required to pay an import duty please email Pumayana at ask@pumayana.com with proof of payment of your duty and we will offer you a Pumayana Gift Card/Coupon to the same value.

Returns
As our products are made to order we cannot offer refunds for change of mind purchases.

PLEASE READ THE INFORMATION IN THE SIZING TAB
You may exchange for another size if your item of clothing does not fit.

In exceptional circumstances we may offer a credit note for return, but in this instance please be mindful that the item of clothing would need to be returned at your cost to our European office, unsoiled and in perfect condition.

If, however, your item of clothing is damaged in any way we will of course offer a replacement or refund.

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