Shipping

International Delivery?

Yes, we sell and ship world-wide.
Items are sent directly from our production locations in the USA, France and Thailand.
It is important that you are aware of any import duties and/or any tax/es, which may be applicable in your country of receipt.
We accept no responsibility for these costs. To find out more about any additional import duties or taxes, please contact your local government import, customs or authority.

Tracking number?

Yes, all items are sent with a tracking number.

How much does delivery cost?

The cost of delivery is provided upon purchase. We use a special calculator to limit the shipping and handling cost the best way possible for you. FREE shipping is provided for order over 150 Euros.

How long will delivery take?

We estimate delivery to be 5-15 working days, depending on the type/s of products ordered. Some products are made to order, which takes longer than ones in stock.

Returns Policy

Faulty / Damaged Items

We will replace any items that arrive at their destination faulty or damaged, freight free.  Notification of faulty or damaged products must be received within 48 hours of your parcel being signed for.  Under these circumstances, we will provide instructions on how to return the goods in an appropriate manner.  You may need to return the damaged product (or fragments which demonstrate reasonable evidence of breakage in the case of international orders) to us for assessment.  To notify us, please submit your request via the link at the bottom of this page.

We may also request that you photograph the damaged item to substantiate your claim and to support us with dealing with our shipping partner.

Undamaged Items

1. We want you to be happy with your purchase. A refund or replacement
will be given if the received product is damaged or faulty on arrival.

Pumayana needs to be notified of the damaged goods within 7 days of
receipt.

2. A refund or replacement will not be given for change of mind or any other
reason as all our products are made to order.

Please choose the medium carefully


Each medium serves a specific purpose and therefore has a different look and
feel. Please select the right medium for your intended use as refunds or returns
will not be provided for change of mind on the medium.

We will also not pay for the return of goods to us in this instance this will be the responsibility of the customer.

Refunds

If we unable to replace or exchange the goods returned, we will contact you to arrange a refund. We can process a refund by re-imbursing your credit card, or by returning funds to your PayPal account - whichever payment method was used to pay for your order.

How to Make a Return

You can submit a return request directly via this website and/or contact us directly.


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